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Three Ways A.I. is Improving EHR Performance

NoteSwift CEO Wayne Crandall discusses “Three Ways A.I. is Improving EHR Performance” on Healthcare IT Today this week.

From the article:

“Let’s be honest — we can all see the immense promise of a healthcare world fully connected through EHR systems, but first (and even second) generations of EHR software have not yet achieved that promise. Many practices have had the opposite experience; instead of benefits and promises, their EHR systems have been frustrating, cumbersome, and difficult to manage.

But don’t give up! Advancements in artificial intelligence are rapidly improving the ability of EHRs to become more accurate, more user-friendly, and more connected.

Here are three major ways artificial intelligence is improving the world of EHR:

  1. Advances in Voice Dictation for Note Entry

Voice dictation is already a valuable tool for many doctors to make EHR entry take less time — in fact, 62% of doctors already use voice dictation software to assist with their EHR entry, and nearly another 20% have plans to add voice dictation to their workflow in the coming year. Natural Language Processing (NLP) continues to make voice dictation more accurate and more useful for physicians and staff.

  1. Structured Data Elements

Long the Achilles heel for EHR entry, structured data elements are the vital data formatting structure that allows practices to use their EHRs to achieve Meaningful Use and participate in HIE requirements. According to many researchers, unstructured data is the cause of much of the adoption and transition pain practices feel around EHR use. Many practices simply dump old data into their new EHRs, which both fails to meet MU requirements and reduces the physician’s ability to actually use the data to improve patient care. A.I.-powered solutions such as Samantha, the real-time EHR transcriptionist from NoteSwift, are using artificial intelligence to turn dictated patient narratives into structured data at the time of entry.

  1. Heuristic Learning and Clinician Review

A recent study noted that there is currently a 7.4% error rate in voice dictation data entry when not supported by software optimization and clinical review tools. Thankfully, artificial intelligence solutions are rapidly improving the accuracy of dictation while also offering clinicians more robust tools for quickly and effectively reviewing and approving EHR entries. Samantha from NoteSwift features A.I.-powered heuristic learning technology that improves clarity and accuracy of the EHR entry every time a physician uses the solution. So, the more you use it, the better it performs.”

Read the full post on Healthcare IT Today.

Ready to see how Samantha’s A.I.-powered technology saves physicians 6-8 hours a week over traditional documentation methods? Contact us to schedule a live demonstration of Samantha, the real-time EHR transcriptionist.

 

Physician Burnout Affects More Than Just Physicians

NoteSwift CEO Wayne Crandall is featured on Healthcare IT Today this week discussing the far-reaching effects of physician burnout.

From the article:

“Physician burnout is a real challenge facing the healthcare industry — in fact, the magnitude of the challenge is so great that 10 major healthcare CEOs recently labeled “physician burnout” a public health crisis.

But physician burnout doesn’t affect just doctors or practices. Patients are also at risk.

Consider the effects on patients:

  • Physicians suffering from burnout are working less hours, leading to longer patient waits for appointments.
  • A 2014 research survey connected physician burnout and “emotional exhaustion” to higher mortality rates in intensive care patients.
  • A 2017 Mayo Clinic report notes that physician burnout negatively affects patient care, patient safety, physician turnover, and patient satisfaction.
  • An Advisory Report published in 2016 notes that physician burnout is linked to a 16% decrease in patient satisfaction and an 11% increase in reported medical errors, increased turnover, and early retirement.

This is yet another reason we as an industry owe it to our doctors and patients to have an honest discussion about the causes and effects of physician burnout and to collaborate on meaningful solutions to overcome the challenge together.

While there are many factors that influence and add to the increase in physician burnout, experts agree that the regulation, use and management of EHRs is one of the primary culprits. EHRs can add tremendous value to our work, but most EHR workflows are cumbersome and inefficient, requiring hours of manual work to meet the requirements of the EHR platform and government regulations.

Our recently published white paper goes into greater detail on the subject of physician burnout. It’s a fantastic resource for doctors looking for research to reinforce their feelings of burnout, and for practices and health systems looking to better understand the challenge.

But we need more than just conversation on this topic — we need action, we need solutions, and we need a strategy to confront the causes of physician burnout.

Read the full post, “Physician Burnout Affects More Than Just Physicians,” on Healthcare IT Today.

Want to see how NoteSwift is helping physicians reduce burnout? Contact us to schedule a live demonstration of Samantha, the real-time EHR transcriptionist, for your practice.

 

NoteSwift CEO discusses “The Financial Cost of Physician Burnout” on Healthcare IT Today

NoteSwift CEO Wayne Crandall is featured on Healthcare IT Today—the newest site from the team behind EMRandEHR.com and HealthcareScene.com—discussing The Financial Cost of Physician Burnout.

From the article:

Over 54% of doctors are now expressing mild to severe levels of burnout, which affects both their personal health and the quality of care they can provide. Burnout leads to poor job satisfaction, negative workplace culture, increased medical errors, and a poor patient experience.

But the negative impact of physician burnout doesn’t end there—recent studies have begun measuring the financial impact of physician burnout on small practices, hospitals, and health systems.

Consider the following numbers:

Download the free white paper: Physician Burnout by the Numbers

Dr. Christine Sinsky, vice president of professional satisfaction at the American Medical Association, sees the clear connection between physician burnout and EHR requirements.

“We have to recognize the exacting toll that the first generation of electronic health records have had on physicians,” Sinsky said.

“I would identify it as one of the most important drivers of physician burnout.”

Atrius Health, Massachusetts’ largest independent physician group, has announced a very interesting strategy to reduce burnout—they are attempting to reduce the total number of mouse clicks required by their physicians by 1.5 million a year.

How can this strategy be effective? Because EHR workflows have become bloated, increasingly regulated, and directly connected to reimbursement, which forces physicians to handle most of the tasks. Making the EHR workflow simpler, more intuitive, with less clicks and more accuracy is a primary way we can all help physicians reduce levels of burnout and improve patient care at the same time.

Read the full post, “The Financial Cost of Physician Burnout,” on Healthcare IT Today.

Want to see how NoteSwift is helping physicians reduce burnout by reducing clicks and saving time on EHR documentation? Contact us to schedule a demonstration of Samantha, the real-time transcriptionist.

 

Samantha™ Named One of “Top 9 Apps in the Allscripts App Store” for 2018

We’re proud to announce that Samantha, the real-time transcriptionist for Allscripts Professional EHR, was selected as one of the Top 9 Apps in the Allscripts App Store for 2018 by Tina Joros, JD, Vice President & General Manager, Open & Allscripts Practice Management Business Units.

In the latest Allscripts eMagazine, she compiled a list of the 9 best third-party apps featured in the Allscripts Developer Program Store, examining not only how each can be used, but also how it brings value to the user, and, ultimately, the patient.

“Samantha leverages the Allscripts Open platform to seamlessly integrate with Professional EHR, and to support any existing templates, order sets or workflows a practice may already have in place,” Joros explains.

“Samantha’s A.I. technology makes entering all the contents of the note as easy as writing it down on paper or using a dictation recorder, automatically capturing all the structure, codes and special formatting elements required in today’s complex healthcare environment.”

Click here to view the full list of the Top 9 Apps in the Allscripts App Store – 2018.

Want to see for yourself how Samantha saves Allscripts Professional EHR users an average of 6-8 hours each week on patient charting? Click here to schedule a live demo of Samantha, the real-time transcriptionist for Allscripts Professional EHR.

New White Paper: Physician Burnout by the Numbers

It’s no secret physician burnout is a serious problem:
  • 88% of physicians surveyed said they felt “moderately to severely” stressed and burned out on a given workday (1)
  • More than 80% of physicians surveyed said their organization is doing “nothing” to help them deal with stress and burnout (1)
  • Physician burnout is linked to a 16% decrease in patient satisfaction and an 11% increase in reported medical errors (2)

In a new white paper, Physician Burnout by the Numbers: Examining the Power of A.I. to Reduce Physician Burnout, NoteSwift partnered with Dr. Robert Van Demark, Jr., to explore how artificial intelligence technology has to potential to significantly reduce physician burnout.

In this paper, you’ll find the following:
  • Compilation of recent data and studies on the symptoms and causes or physician burnout
  • Research connecting physician burnout to employee retention
  • Examination of how EHR use contributes to the burnout crisis
  • A look ahead to emerging solutions to this crisis

Dr. Van Demark, Jr., a board-certified orthopedic surgeon and Clinical Professor, Section Head of Orthopedic Surgery at the University of South Dakota – Sanford School of Medicine, has been practicing medicine for more than four decades, and is an advocate of A.I. in healthcare.

“As a practicing physician, I’ve felt the weight of added regulations, new technologies, and the pressures that come with our daily work,” explains Dr. Van Demark, Jr. “Like you, my goal is to focus on improving patient care, and I believe our way forward looks brighter with emerging A.I. solutions.”

Click here to download the free white paper: Physician Burnout by the Numbers: Examining the Power of A.I. to Reduce Physician Burnout.

 

Sources:

(1) VITAL WorkLife & Cejka Search (2015). 2015 Physician Stress and Burnout Survey.
(2) Advisory Board (2016). Combating Physician Burnout; Five Insights to Help Restore the Balance.

Samantha for athenaClinicals EHR Product Update – October 2018

We’ve released several exciting new features recently, making Samantha for athenaClinicals EHR an even more robust and effective solution to the pervasive problem of physician burnout.

Please don’t hesitate to reach out at any time with questions. You can also click here to schedule a live demo of Samantha for athenaClinicals EHR for your practice.

New Features & Product Enhancements

  • Previous Encounter Templates: Users can now dictate, “apply template previous encounter” in both Review of Systems and Exam sections of the note to automatically apply the values applied during the patient’s previous visit.
  • Applying “All Normal” to Templates: Users can now dictate “apply [template name] all normal” and Samantha will automatically update the template, instead of the user having to manually navigate through each section and select “Normal.” 
  • Note Section Templates: Users who commonly dictate the same note sections for each patient encounter can now use Note Section Templates to automatically pre-fill the section headers, making it easier to dictate the note.
  • Support Added for Additional Note Sections: Samantha now supports Order Sets, Patient Instructions, Discussion Notes, Patient Education, and Surgical History. 
  • Improved Speech Recognition Performance: We’ve improved Samantha’s speech recognition performance to make it easier to document.
  • Improved Matching Ability: We’ve made improvements to Samantha’s matching capabilities, resulting in better terminology matches and fewer displays of the Corrections Window. 
  • Improved Overall Speed: We’ve made improvements to Samantha’s speed, including at log-in, launch, and microphone handling, to make the documentation process even faster.
  • Dragon Medical One (DMO) is now supported: Users can dictate directly into the Samantha Soap Note window using DMO.

 

Want more information about Samantha for athenaClinicals EHR? Email samantha@noteswift.com, or click here to schedule a live demo for your practice.

 

Samantha for Allscripts Professional EHR Product Update – August 2018

At NoteSwift, we’re committed to continuously improving our revolutionary EHR Virtual Assistant, Samantha for Allscripts Professional EHR. Regular updates and feature enhancements are included as part of our low monthly or annual subscription pricing — users never pay for updates.

We’ve released several exciting new features and functions recently, making Samantha an even more effective solution to the pervasive problem of physician burnout and EHR documentation fatigue.

Take a look at some of our latest features and product enhancements below, and please don’t hesitate to contact us at any time with questions. You can also click here to schedule a live demo of Samantha for Allscripts Professional EHR your practice.

New Features & Product Enhancements

  • Easily update past encounters from previous days: Provides users the ability to return to a previously-started note and make additions, edits, and corrections (if necessary) prior to sign off.
  • Full support of the E&M calculator to help make sure patient encounters are coded correctly and include the necessary documentation to ensure claims are approved for payment.
  • Dictate ICD-10 codes directly into Samantha: As a user preference, instead of dictating the full diagnosis (e.g., a user can dictate “Diagnosis: M61.261” instead of dictating “Diagnosis: Paralytic calcification and ossification of muscle right lower leg.”)
  • Visual display for the status of each patient encounter: Users can easily identify which stage the patient encounter is currently in: scheduled, in process, or completed and signed-off.
  • Patient Words are displayed from the Reason for Visit in the Samantha summary window: Users can see all relevant patient information in one place.
  • Dragon Medical One (DMO) is fully supported: Allowing users to dictate directly into Samantha Soap Note window with DMO.
  • Reduce clicks by using the enter key in the Date Range box to accept changes and dismiss the box. No more having to click “OK” to accept the input.

New athenahealth Research Cites Need for Technology Solutions to Combat Physician Burnout

New research by athenahealth reinforces the need for a technology-focused approach to combating the pervasive problem of physician burnout, with one-in-five physicians reporting that their EHR directly contributes to burnout.

“The goal of every physician is to have an impact on patients’ lives, whether by cutting them open to fix a problem, curing them with medicine, or educating them to preserve the health and well-being that remains,” says athenahealth Chief Medical Officer Todd Rothenhaus, MD, in a recent athenainsight article, Technology’s Role in Fixing Physician Burnout.

“Cutting, curing, and educating; that’s all there is. Everything outside of the conversation the doctor has with the patient, the decisions they make together, and the procedures they perform, is wasted work for the physician.”

A recent Medscape survey of 15,000 practicing physicians found that as many as two-thirds of the physicians polled experience some level of depression or burnout. 56% of the physicians polled said “fewer bureaucratic tasks” would help alleviate the problem, while 39% suggested “fewer work hours” would be beneficial.

“There is no more compelling argument for health IT growth and innovation than the risk we currently face: the demise of the physician and the unhappiness of doctors nationwide,” says Dr. Rothenhaus. “Our challenge, together, is to make technology the solution rather than the cause.”

Technology has a unique potential to take on the cumbersome administrative and clerical tasks that directly contribute to physician burnout. NoteSwift Founder and Chief Medical Officer Dr. Chris Russell created NoteSwift for exactly that reason — to remove the clerical burden of EHR documentation so he could get back to what he loved about practicing medicine: caring for patients.

SamanthaTM, the award-winning EHR Virtual Assistant from NoteSwift, Inc., allows physicians to complete an entire patient note from a single screen, by simply dictating or typing the entire narrative of the patient encounter and letting Samantha’s A.I.-driven technology:

  • intelligently parse the input,
  • identify structured data elements,
  • ensure the information is entered in terminology the EHR expects,
  • intuitively assign all required codes,
  • prepare orders and e-prescriptions for sign-off, and
  • automatically place all of the data into the correct fields, check boxes, and menus of the EHR.

Physician burnout is a huge problem, and it’s not going away. Schedule a virtual demo of Samantha for athenaClinicals to see how she can alleviate the clerical burden of EHR documentation to reduce physician burnout, saving users 6-8 hours a week on charting while improving reporting accuracy.

For more information, please contact us.

Samantha by NoteSwift selected as Allscripts 2018 Innovation Winner & May 2018 Allscripts “App of the Month”

Samantha, the EHR Virtual Assistant from NoteSwift, was selected as the Allscripts ADP 2018 Innovation Award Winner, and has been named Allscripts App of the Month for May 2018.

Allscripts VP & General Manager Tina Joros penned a blog post featuring our revolutionary AI-driven technology:

Physician burnout is a well-documented issue. More than 40% of over 15,500 physicians polled in a recent MedScape study reported experiencing burnout. Three of the top reasons cited in the study related to clerical tasks and the time burden of EHR documentation:

  • Too many bureaucratic tasks (e.g., charting, paperwork) – 56%
  • Spending too many hours at work – 39%
  • Increasing computerization of practice (EHRs) – 24%

This is a significant problem facing hospitals, health networks and medical practices of all sizes and specialties, and Allscripts is committed to designing and integrating with technology that minimizes the clerical burden of EHR documentation.

For example, one solution that has been shown to help ease the burden of EHR documentation is speech recognition, which helps with inputting the narrative of the note and navigating the EHR. But Dr. Chris Russell, a practicing neurologist, realized that technology needs to go beyond dictation to truly help providers.

It needs to intelligently understand the narrative, identify the required structured data elements, ensure terminology is correct and automatically place data into all the appropriate areas of the EHR — without having to manually click through every screen and option.

SamanthaTM, The EHR Virtual Assistant from NoteSwift, Inc. does exactly that.

Read the full post, “Adding artificial intelligence to speech recognition for more efficient EHR documentation,” on the Allscripts blog.

Want to learn more about how Samantha’s patent-pending technology can help alleviate the burden of EHR documentation to reduce physician burnout?

Register for the Allscripts App of the Month Webinar next Wednesday, May 30 at 1:00 pm EST to hear first-hand from Neurologist and NoteSwift founder Dr. Chris Russell about how Samantha has helped him save both time and money while increasing reporting accuracy and improving outcomes.