Support & Maintenance Overview

NoteSwift is dedicated to providing our customers with unparalleled support and customer service either directly or through our channel partners. We understand the importance of your time, and our Support Team strives to help you meet defined business requirements.

Technical Support

The NoteSwift Support Team is available to provide assistance troubleshooting and solving technical issues that may arise with your NoteSwift products.

NoteSwift Support is available through a variety of channels:

  • Product documentation: Manuals, FAQs, technical notes, etc.
  • Email technical support: support@noteswift.com  Response time during technical support hours within two hours.
  • Live technical support representatives (8:00 am – 6:00 pm EST): 366. 9306 Select Option 2
Software Maintenance

During the period covered by software maintenance, each customer will be given all commercially available version upgrades, updates, bug fixes and patches automatically at no additional charge.

Response Time Goals
Level Description Response Timeframe Resolution Timeframe
P1 The critical functionality of an application has failed in a production environment and business data is compromised Within 2 business hours · Within 1 business day if resolution does not require a software update

· Within 5 business days if resolution requires software update

P2 Critical functionality of an application is present in a product environment, but not operating in a full capacity Within 4 business hours · Within 10 business days if resolution does not require software update

· Within 20 business days if resolution requires software update

P3 Application has encountered a non-critical issue or a defect has arisen during product use and/or installation Within 1 business day · Within 10 business days if resolution does not require software update

· Within 20 business days if resolution requires software update

P4 No system impact has occurred but there are functionality questions, feature requests, or evaluation issues/questions Within 1 business day Next release, if applicable.